REVIEWS

Anki Cozmo programmable robot

Microsoft Surface Laptop

Motorola Moto Z2 Play

Google Home

Sennheiser HD-1 in ear wireless headphones

Motorola Moto E4

Apple iPad Pro 10.5-inch

BlackBerry KEYone

Philips Hue Smart Lighting System

insta360 nano 360 camera for iPhone

2017 Cadillac CT6 Luxury

UAG Rugged Case for Surface Book

Motorola Moto G5

Samsung Galaxy S8 and S8+

2017 Cadillac XT5 Platinum

2017 Jaguar F-Pace

Linksys VELOP Whole Home Mesh Network

Fitbit Alta HR

2016 Range Rover

2016 Ford Flex Limited

Timex IQ+ Move fitness tracking watch

2016 Hyundai Sonata Hybrid

2017 Mazda CX-9 Signature

2016 Mazda MX-5

Sennheiser PXC-550 Bluetooth headphones

2017 Mercedes-Benz C-Class 4MATIC Sedan

Sudio Regent Bluetooth headphones

Samsung Gear S3 Frontier

VisionTek SoundTube PRO Bluetooth speaker

Fitbit Charge 2

2017 GMC Acadia Denali

Apple AirPods

Apple MacBook Pro (Late 2016)

808

Game of Thrones Season Six Blu-Ray

Michelin Premier all-season tires

Tom Tom Spark 3 Cardio +

Google Daydream View VR headset

ASUS ZenBook 3

Jaybird X3

JBL SoundBoost Speaker Moto Mod

Moto Insta-Share Projector for Moto Z

Google Pixel XL

Apalon's My Alarm Clock app

Lenovo Moto Z

Apple Watch Series 2 and watchOS 3

iOS 10

Apple iPhone 7 and iPhone 7 Plus

Dyson 360 Eye Robot Vacuum

Dyson V8 Absolute Cordless vacuum

Tablo by Nuvyyo

Samsung Gear Fit 2 fitness wearable

Ulysses for macOS and iOS

Epson SureColor P600 Wide Format inkjet printer

HBO's Vinyl Season 1

Apple MacBook (2016)

Papago! GoSafe 268 mirror mounted dash-cam

Piper all-in-one security

JayBird Freedom headphones

SF MoMA app

Fitbit Blaze fitness tracker

UA HealthBox

Dyson Pure Cool Link

« Apple TV update 5.2.1 brings bug fixes and serves up increased security | Main | BlackBerry 10 celebrates 100,000 apps with the addition of Amazon Kindle »
Thursday
Mar212013

Apple's iPhone still no.1 in U.S. customer satisfaction

The iPhone 5 has been faced with increasing competition since it was launched in September last year. Apple's flagship smartphone has been around for roughly six months and still leads the pack in sales while maintaining a solid feature set and unbeatable app ecosystem. Customer satisfaction is another area where the iPhone rules as per a U.S. smartphone satisfaction survey by J.D. Power and Associates. Hit jump for the full results of the study.

Apple Ranks Highest in Customer Satisfaction among Smartphone Manufacturers, While LG Ranks Highest Among Traditional Mobile Phone Manufacturers

WESTLAKE VILLAGE, Calif.: 21 March 2013 -- Overall satisfaction among smartphone customers increases significantly as manufacturers continue to improve styling, feature sets, usability and software, according to the J.D. Power and Associates 2013 U.S. Wireless Smartphone Satisfaction StudySM--Volume 1 and the J.D. Power and Associates 2013 U.S. Wireless Traditional Mobile Phone Satisfaction StudySM--Volume 1, both released today.
The studies measure satisfaction with traditional wireless handsets and smartphones among customers who have used their current mobile device for less than one year. Satisfaction is measured in several key factors. In order of importance, the key factors of overall satisfaction with traditional mobile phones are performance (29%); ease of operation (26%); physical design (24%); and features (21%). For smartphones, the key factors are performance (33%); physical design (23%); features (22%); and ease of operation (22%).
The Wireless Smartphone Satisfaction Study finds that satisfaction among smartphone customers is 796 (on a 1,000-point scale), an increase of 22 points from 2012.
This improvement is likely due to a growing array of new features and services being offered that are providing a seamless product experience between the operating system functions and third-party apps. While satisfaction in all factors of the smartphone customer experience increases from 2012, satisfaction has increased the most in performance (26 points), as a few key attributes, such as operating system reliability, processing speed and video/camera picture quality, have improved significantly.
"As the capabilities of wireless phones and their applications continue to expand, and as customers grow more reliant on their device, handset manufacturers have an opportunity to further shape the customer experience and impact satisfaction with better integration of services and more communication options, such as video chat," said Kirk Parsons, senior director of telecommunications services at J.D. Power and Associates.
"It is important, however, that manufacturers meet the expectations of those customers who take advantage of such offers by ensuring the features are intuitive and, ultimately, rewarding to them. Providing an easy-to-use, yet powerful operating system with the ability to customize applications to suit individual needs is essential to providing a high-quality and rewarding wireless experience." 
Among traditional mobile phone customers, overall satisfaction has remained virtually unchanged during the past two years. However, among the 42 percent of traditional handset customers who indicate they are likely to purchase a new mobile phone in the next 12 months, 76 percent say they "definitely will" or "probably will" upgrade to a smartphone.  
"Satisfaction remains relatively unchanged among traditional mobile phone customers, likely as a result of heightened awareness of advanced services available on smartphones and the lack on new device offerings with upgraded feature sets," said Parsons.  
For the ninth consecutive study, Apple ranks highest among manufacturers of smartphones in customer satisfaction. Apple achieves a score of 855 and performs particularly well in physical design and ease of operation. 
For the third consecutive study, LG ranks highest among traditional mobile phones with a score of 719. LG performs particularly well in the physical design and features factors. Nokia (714) follows LG in traditional mobile phone rankings.
The 2013 U.S. Wireless Smartphone Satisfaction Study--Volume 1 and the 2013 U.S. Wireless Traditional Mobile Phone Satisfaction Study--Volume 1 are based on experiences evaluated by 9,767 smartphone customers and 6,759 traditional mobile phone customers. Both studies were fielded between July and December 2012.

References (25)

References allow you to track sources for this article, as well as articles that were written in response to this article.
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: sexercise routine
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: Steve Jobs
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: Dementia Care
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: check it out
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: best hosting vps
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: visit my website
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: obrolan bola
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: judi bola
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: M Patch Review
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: multishopcms.de
    Apple's iPhone still no.1 in U.S. customer satisfaction - Canadian Reviewer - News, Reviews and Opinion with a Canadian Perspective
  • Response
    Response: Bandar Bola

Reader Comments

There are no comments for this journal entry. To create a new comment, use the form below.

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
Post:
 
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>