In the future you might not have to visit an Apple Store or make an AppleCare call for every single issue with your iDevice. Apple is reportedly working on an iOS app that’s meant to help you solve your issues faster without having to get tech support. According to uSwitch Tech, the app will ask you basic questions to determine the issue. It will also offer you options to either book a Genius Bar appointment, send the device in for repairs, or call/chat with a support representative. The app also has some self-help guides that don’t just deal with issues but also with general use of your iOS device.
The details are supposedly from a source connected to Apple’s headquarters and the images were provided by famous leak middleman Sonny Dickson. According to the source, once you’re logged in, the app will be aware of all the devices registered to that Apple ID and it’ll inquire if you’re using the latest version of iOS. It’ll also provide contact info to a carrier if you have iPhone or iPad issues. While these features are available elsewhere, this app might help centralize things and even have additional features, such as letting you know your estimated wait time when making an AppleCare call. There is not word though if this will be a standalone app or one that will be integrated into the Apple Store app.
Source: uSwitch Tech | Via: Apple Insider