image from Samsung Tomorrow
Samsung Canada announced the immediate availability of a Canadian Product Exchange for Galaxy Note7 owners. This exchange was launched in response to the recent announcement regarding reported battery cell issues with the Galaxy Note7 device.
"Samsung holds safety and consumer satisfaction as a top priority," says Paul Brannen, Executive Vice President, Mobile Solutions, Samsung Electronics Canada. "While there have been no confirmed incidents in Canada, Samsung is taking a proactive approach to address customer needs around the Note7 and immediately addressing any consumer concerns."
The Canadian Product Exchange will offer consumers the following choices:
- Exchange current Galaxy Note7 device with a new Galaxy Note7
- Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7edge through the carrier or retail outlet where they purchased their device
To register for a Galaxy Note7 Exchange, owners should visit:CanadaNote7exchange.expertinquiry.com to initiate the Galaxy Note7 product exchange.
Consumers experiencing any issues with their online registration can call 1-800-517-3507 to resolve any other questions or concerns.