Samsung partners with hotel operations platform ALICE to develop a new hotel management solution centered on the Gear S3. This new solution aims to help hotel staff answer customer requests more efficiently and quickly. For example, when a guest has a request, employees from the relevant department will get silent vibration alerts on their smartwatches. The hotel employee can simply tap on the screen to acknowledge that they are taking care of the task, which also allows managers to track the request in real-time. It will benefit hotel workers (like those involved in room service, repairs, cleaning, etc.) that are always on the move and need both hands to complete their tasks.
The Viceroy Hotel Group was the one who brought the partnership about and they will first employ the solution at the Viceroy L’Ermitage Beverly Hills hotel before it comes to their other properties around the world.