Mudra Band allows you to use the Apple Watch without tapping the screen

Touchscreens are accessible to a lot of people, but not to all. Those who suffer from physical and cognitive disabilities might even find these displays tough to use. And that's who Mudra Band hopes to help. This CES 2021 Innovation Award honoree uses the Mudra Band with the Apple Watch. It has a sensor that detects electrical signals sent by your brain to your fingers. Its deep-learning algorithm analyzes those impulses and maps them to a corresponding finger movement. Using Bluetooth LE, it then sends that information to your Apple Watch. 

Click to read more ...

3 Tools to Help You Provide the Best Customer Service

While there are many aspects to running your small business that need to be evaluated on a routine basis to ensure optimal results, customer service is arguably one of the most important. Without excellent customer service practices in place, you won’t be very likely to keep your existing customers happy for long. Moreover, poor customer reviews and feedback online can be detrimental to your business in the long run.

The best thing that you can do in regard to the customer service that your small business provides is to have the best practice in place ahead of time to ensure that no breakdown in the process occurs. There are a number of useful software and other technological tools that can help you to do just that. Implementing such things where applicable can not only help your customer service team to perform their jobs in a more efficient manner, but they can also help greatly improve customer service at your company. 

Click to read more ...

Samsung Frame TV can now rotate between portrait and landscape modes

Source: Samsung

This isn't the first time Samsung has introduced its picture frame-like The Frame televisions, nor is it the first time for the company to offer a rotating television. Remember its Sero TV back in 2019 (a.k.a. a different lifetime ago)? Samsung is combining that tech for its new variant of The Frame. This option will only be available in the new 43-inch model, where you can choose to rotate it in landscape or portrait mode. Those who want to turn their TV into a high-tech frame for their portrait artwork might appreciate this television.

Other improvements for the new Frame TV models include a thinner product, at just 24.9 millimetres thick. It also promises better AI art recommendations through Samsung's Art Store and more bezel options to suit discerning tastes. It will also support features like Google Duo and Screen Mirroring, Remote Access Plus, and Multi-View. We don't have the updated pricing or availability yet, but that should come in the spring.

Source: Engadget + SlashGear

You can read the rest of our CES stories over here.

Harman's new audio tech is meant for in-car concerts

Source: Harman

Live shows have ground to a halt because of the COVID-19 pandemic. A way that musicians are trying to earn some revenue during this time is by hosting live streams or socially-distanced, drive-in shows. Samsung subsidiary Harman takes advantage of the situation and has developed new in-car audio technology to improve these live show experiences. Aptly called the Live Interactive Virtual Experience (L.I.V.E.) platform, Harman claims it can bring "remote and socially distant concertgoers the ability to directly interact with the venue, the artist and the music," whether from their cars or their homes.

It has a two-way setup that can even let fans "cheer, make song requests, vote for the next song played, or request that a specific instrument be featured in the next solo," so the interactive experience of live shows is still somewhat intact. Performers can respond accordingly as there is a "fan space" hub that can give them a sense of the "energy, enthusiasm and applause from fans directly to the artist via in-venue screens and lighting elements."

Click to read more ...