Malwarebytes 3.0 causes MS Office to crash on Windows 10 Creators Update

By Gadjo Cardenas Sevilla

I've been experiencing a frustrating issue where my Microsoft Word documents crash whenever I try to cut text for copying or pasting. This issue was so persistent that it rendered MS Word unusable and even caused hours of lost work as well. I eventually got my Surface Book replaced under warranty because of this and another discovered hardware issue. Imagine my surprise when, three days later, after reinstalling all my applications and settings, the issue started up again.

Because of the issue, Microsoft Word users running on Windows 10 Creators Update can't cut or paste content from Word or even paste and save content. Word freezes up, has to be restarted and your document cannot be recovered.

Malwarebytes, is an antivirus and anti-malware solution. Mine is the paid version yet the company still has not made a fix available (instead, they are asking for users to install their latest beta version of Malwarebytes v. 3.1.0.1716. Personally, I avoid installing beta software on my work machine, so I have no recourse but to uninstall Malwarebytes from my Surface Book until they fix this serious issue.