Samsung temporarily halts production of Galaxy Note7

Answering the growing safety concerns over the Samsung Galaxy Note7, the South Korean electronics company has officially stopped production of the phablet. According to a report by the Yonhap News Agency, an anonymous Samsung official said the halt was done in cooperation with safety regulators from South Korea, the United States, and China. The measure supposedly also includes a Samsung plant in Vietnam that does global shipments. Samsung has recalled 2.5 million units last month after reports of some devices catching fire while being charged. However, recent reports have also surfaced that even replaced units have caught on fire, just like the one we reported earlier tonight.

Samsung Galaxy Note7 replacement units reportedly making its way to US customers

Online reports from customers have started to show up saying they’re being notified by Best Buy that their replacement units are already available. No other Samsung retail partner or carrier have sent out this notice even if some of the units have already been sent to them. In the US, Samsung has told customers that they should receive their units no later than September 21. These reports help boost confidence that Samsung will be delivering the units on time.

Source: SamMobile

Florida-based man sues over the Samsung Galaxy Note7 reportedly exploding in his pocket

This case might be the first time a Samsung phone user in the US has filed against Samsung over the battery defect of the Galaxy Note7. Samsung Electronics is being sued in the US by Jonathan Strobel for severe burns he said he experienced after the Galaxy Note7 exploded in his front pants pocket. The Boca Raton, Florida-based man filed the case against Samsung the day after Samsung recalled around 1 million Note 7s sold in the US. Strobel said he was at a Costco store in Palm Beach Gardens on September 9 when the phone exploded and the phone burned directly through his pants, resulting in severe burns on his right leg as well as his left thumb since he reached over to remove the device. The lawsuit seeks unspecified damages for medical bills, pain and suffering, other alleged injuries, and lost wages.

According to US safety regulators, Samsung has received 92 reports of batteries overheating in the country, including 26 reports of burns and 55 reports of property damage. "We don't comment on pending litigation," Samsung spokeswoman Danielle Meister Cohen said in an email to Reuters. "We are urging all Note 7 owners to power their device down and exchange it immediately." Here’s a link to how Samsung Canada is facilitating the recall locally.

Source: Reuters

Samsung outlines Canadian product exchange for Note 7 devices

image from Samsung Tomorrow

Samsung Canada announced the immediate availability of a Canadian Product Exchange for Galaxy Note7 owners. This exchange was launched in response to the recent announcement regarding reported battery cell issues with the Galaxy Note7 device.

"Samsung holds safety and consumer satisfaction as a top priority," says Paul Brannen, Executive Vice President, Mobile Solutions, Samsung Electronics Canada. "While there have been no confirmed incidents in Canada, Samsung is taking a proactive approach to address customer needs around the Note7 and immediately addressing any consumer concerns."  

The Canadian Product Exchange will offer consumers the following choices:

1. Exchange current Galaxy Note7 device with a new Galaxy Note7
2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7edge through the carrier or retail outlet where they purchased their device

To register for a Galaxy Note7 Exchange, owners should visit:CanadaNote7exchange.expertinquiry.com to initiate the Galaxy Note7 product exchange.

Consumers experiencing any issues with their online registration can call 1-800-517-3507 to resolve any other questions or concerns.