Google Drive users report missing files: What you need to know

Image: Google
Some Google Drive users have reported that their files have disappeared from the cloud service without explanation. Google says it is aware of the issue and is working to fix it as soon as possible. The problem seems to affect a “limited subset” of users who have the Google Drive for desktop app versions 84.0.0.0 through 84.0.4.0.
One of the affected users said they lost all of their Google Drive data since May and contacted Google’s support team for help. However, the data recovery process that the support team suggested did not work, and the user was unable to restore their files.